Frequently Asked Questions
We Can Tell You Everything You Want To Know
Find your New Supplier
everything you need to know before your first deal
01.
When will my order be shipped?
Once you place your order and the payment is verified, please allow up to 3-7 business days to process and ship your order.
02.
How long will it take to receive my order?
On average, it will take 7-12 business days for delivery.
03.
What payment methods do you accept?
We accept immediate payments with PayPal and with all major credit cards, such as VISA, Mastercard, AMEX.
SERIVCE. QUALITY. PRICES
04.
i need to change or cancel something on my order! What now?
In case you need to change or cancel your order, please contact us immediately. After 24 hours or once your order has been processed, we will be unable to make any changes or cancellations.
05.
How do i return an item?
If you are unsatisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact us with your order number as well as the reason for your return; we will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.
06.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
07.
What if the item(s) i received is defective, incorrect, damaged, or missing?
Please contact us within 7 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
08.
How long is the return process, and when will i receive my refund?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of receiving the returned item or cancellation request.
want to make a special worthwhile deal?
In case you want to make a special deal, with specific quantities, products and models.
THAT IS POSSIBLE!
Just contact us with your request and we will generate a private special invoice for you!
